Returns & Exchanges
At Levin Furniture & Mattress, we want you to be completely satisfied with your purchase. If your new furniture or mattress doesn't meet your expectations, our streamlined return and exchange process is designed to help you find the perfect piece for your home.
Inspection and Documentation
Thoroughly inspect your items upon delivery or pickup and document any concerns; for damaged goods, please notify our delivery team or customer service within 48 hours.
Contact Customer Care
Reach out to our dedicated support team via phone or visit your local Levin showroom to initiate a return authorization for eligible non-clearance items.
Schedule a Pickup
Once your return is authorized, we will coordinate a convenient time for our professional delivery team to retrieve the furniture from your residence.
Processing and Refund
After the items are received and inspected at our warehouse, we will process your refund or store credit, minus any applicable restocking or delivery fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing